Your Heritage Library
An array of solutions
It is a very important factor getting an individual to buy your product, but rather another to keep them happy for many years a while later. For more than 20 years now we have offered the utmost effective after-sales care to your users. We provide a wide range of solutions that are summarised here.
However, the proof of our commitment to high quality and constant care can only be located by speaking with our people. We welcome potential users contacting current users. We can provide you with listings of users locally, or your collection sector to contact and speak to, information on this service can be bought during the homepage.
Here is a list of some our main services:
A separate help site is available only to registered Heritage users. This is a first port of call if you'd like use of a thorough library of Helpsheets and Quicktips which is updated on a regular basis with all the newest information.
Support Weekly e-mails
"The great thing about history is that you constantly seem to preempt our demands - the weekly support email messages are always drawing my focus on another great function that I never ever knew I couldn't live without!"
Sarah Crudge, Tresham University
Our 'hints and ideas’ email service focuses on an alternate subject every week – sometimes it is just a helpful keystroke, occasionally an element long-standing users could have forgotten about (and brand new users haven't found however!). Maintaining in contact with our users is very important to united states, and improving understanding of just what the device may do builds confidence in those using it whilst making sure they are kept abreast of new advancements.
If you would like update to a new type of history and are focused on choosing the amount of time in a busy routine, then our support technicians can perform it available. They could operate the installation remotely and check that all things are as it should be, causing you to be to start working your hectic resource center.
After set up we are able to provide on-site consultancy at any point for a number of reasons: system configuration, annual MOT and complex problem-solving that falls outside of your regular annual maintenance contract. We are able to supply a detailed quote for any work that falls into this category ahead of a determination to see.